Do you ship SEEDS to customers outside USA & Canada?
While we welcome orders from international customers, we may not be aware of the regulations that pertain to the importation of seeds to your country. Such regulations, if any, may vary by location and may change without our knowledge. If you are uncertain regarding import regulations to your destination, we urge to check with your local agricultural authority before placing an order. Our refund policy does not apply to orders that may be confiscated by an importing authority.
How do I know if I was successful in submitting my order?
After you complete your order, and the order is successfully submitted, you will see a "Thank You" screen showing your order number. You will also receive an e-mail confirmation of your order which will include your order number as well as a list of items contained in your order. If you are ever in doubt, please contact us.
Do you ship BEARDED IRIS to customers outside USA & Canada?
In order to export plant material, it is recommended that you include the cost of the Canadian Agriculture Inspection fees. The cost for this Certificate is $20.00. If you do not obtain the Certificate, your importing authority can, and may, destroy your package upon entry to your country. Placing your order without remitting for the Certificate is at your own risk. In the event your order is lost or destroyed, we will not replace or refund your order.
Is it safe and secure to order from your online store?
Yes, when you provide us with any personal information - your name, address, e-mail or credit card number - it is done on a secure server. We use PayPal for all our credit card transactions. PayPal automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Your information will reside on a server that is heavily guarded both physically and electronically.
Are there any other fees other than the listed price and shipping?
SEEDS: We have no hidden transaction or handling fees. We do not profit from over charging for shipping - in fact, our shipping expenses are often higher than we charge our customers.
BEARDED IRIS: In order to export plant material, it is recommended that you include the cost of the Canadian Agriculture Inspection fees. The cost for this Certificate is $20.00. If you do not obtain the Certificate, your importing authority can, and may, destroy your package upon entry to your country. Placing your order without remitting for the Certificate is at your own risk. In the event your order is lost or destroyed, we will not replace or refund your order.
Do you require a minimum order amount?
SEEDS: We process all orders, regardless of the amount or destination.
BEARDED IRIS: Minimum order is $30.00 not including packing and handling. Orders for Bearded Iris will be shipped from late July until the end of August based on order received.
Do you accept credit card payments?
We accept payment from all major credit cards. All credit card orders are processed using a secure online service called PayPal. PayPal is the world's largest online payment service. You do not have to pay any user fee to send payment. We also accept personal checks, cashier checks and money orders.
How long will it take my SEED order to arrive?
We mail all orders out within 1-2 business days after payment - most often the following day after payment. Orders placed on Friday or on a weekend are not shipped until Monday or next business day in the event of a postal holiday. Normally, your order will arrive in about 7-10 business days. Arrival time for orders placed outside North America will vary but generally arrive in 2-4 weeks. Please allow a reasonable time for orders to reach you. If you feel your order has been unduly delayed, please contact us.
What if items I've ordered are not available?
Because some Iris popularities change from year to year, it is difficult to predict if sufficient stock will be available. To avoid disappointment, we recommend placing your order early. We will gladly refund or substite for any plants that are not available. A list of acceptable substitutes is recommended, particularly if ordering late in the season. Substitutions will be of a similar colour of equal or greater value unless other instructions are given. Extras are provided with each order and hints are welcome. Any refunds will be sent with the order.
How long will it take my BEARDED IRIS order to arrive?
Orders for Bearded Iris will be shipped from late July until the end of August based on order received (first come ... first served). Zone 3 and colder need to have their order in by August 1st in order to get growing guarantee. These areas need to get their plants early to ensure best survival over winter. Later orders from cold areas will be processed only if you are willing to accept the order at your own risk (ie: no guarantees for survival). We also recommend planting about 1/2" to 1" deeper than normally recommended for these zones.
WILL BEARDED IRIS be available online in 2008?
IMPORTANT NEWS ... In summer of 2007, we discovered that the property owners where our Bearded Iris stock was being hosted were proceeding with the division of their assets. All of our plant stock was immediately removed and transferred to a new location in the city. Because of limited new space, only a handful of each of our 300+ named cultivars were planted. To reduce our losses, the surplus rhizomes were potted up for future sales. ```````````Because our newly planted inventory is now at a minimum, the plants will remain undisturbed in the gardens until such time they have sufficiently increased. This process, depending on cultivars, can take years to produce sufficient stock to market.``````````````Regrettably, our 2008 Bearded Iris season will consist of those potted up cultivars to be made available at LOCAL GARDEN MARKETS & FAIRS only.``````````If you live in the Ottawa/Hull region or are planning a visit to the area, please check out our Events Calendar to find out when and where we will be making our Bearded Iris stock available.`````````````EVENTS CALENDAR: www.events.lavieenrosegardens.com ```````````Please visit us often for news or drop us a line to be added to our newsletter.```````````Berni(ce), Owneremail@example.com